Union Team Member (Barista)
We are currently looking for friendly and enthusiastic team members with Barista experience to join our Squeezebox team.
Our Barista team are talented and hardworking groups of Union Team Members who bring our favourite coffee shop to life. They deliver excellent customer service everyday, taking their passion for coffee to ensure that we receive
the tastiest drinks and fruitiest smoothies. Each shift will be high pace but very rewarding, as you bring a smile to the faces of even the grumpiest morning people.
Details of this Role
Hours: Zero-hours up to a maximum of 32 every two weeks.
Working Hours: Squeezebox Team members are required to work a variety of daytime, evening, and early morning shifts, with occasional weekends.
Location: Squeezebox (College Road Campus)
Wage: £11.45 per hour (plus Holiday Pay at 14.5% per hour)
Start Date: Immediate. Please note we are legally required to check that you have the right to work in the UK before you take up employment. Further information about what this means is available here.
Roles and Responsibilities
- To make every customer interaction special and memorable, Going the Extra Mile with your positive attitude and by showing genuine interest in the happiness of your customers;
- To deliver a friendly and knowledgable first point of contact in Squeezebox, advising on products, operating the till and handling cash.
- To prepare and serve high quality food and drink products whilst adhering to food hygiene regulations.
- To manage customer complaints quickly and professionally, using support from your manager where necessary;
- To support the overall vision of the Students’ Union by maximising customer satisfaction, encouraging customers to come back for more and therefore raising essential charity funds;
- To maintain the cleanliness, tidiness and general appearance of our Students’ Union spaces, ensuring that they are places that our customer want to enjoy and consider home;
A successful Union Team Member (Barista) will be:
- Experienced in working as a Barista or in a customer service environment.
- Committed to delivering outstanding customer service
- Able to communicate confidently with a wide range of people
- A team player, who can both take lead and follow to achieve
goals
- Inquisitive and ready to learn new things and develop in their role
- Reliable and trustworthy
- Punctual and will take responsibility for managing their own time
- Flexible and adaptable
- Friendly and enthusiastic
- Able to show initiative and common sense when solving problems
- Able to work under pressure
- Willing to work the required shift patterns, including a range of daytime and
evening shifts.
- Able to show an understanding of the work of the Students’ Union
About Union Team Member Contracts
This is a Union Team Member role, which means that you are employed as part of the Staffordshire University Students' Union team and not employed exclusively by a single area of our organisation.
This means that you will have a "home department", where you'll start your time with us and become amazingly skilled, but may also be invited to undertake training and work in other areas of the charity too.